Privacy Policy
“Last updated: 9 January 2026”
Table of Contents
Introduction
RJS Logistics (“we”, “our”, “us”) operates refrigerated truck rental and cold‑chain logistics services across the UAE. We respect your privacy and are committed to protecting personal data. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and your rights.
This policy applies to visitors of our website, customers who use our booking system, job applicants, suppliers, and business contacts. If you are a DIFC customer or a resident of the European Union, additional rules may apply — see Section 11.
Personal data we collect
We collect only the personal data needed to deliver services and operate our website. Typical categories include:
Identity & contact: name, company, job title, email, phone, billing/shipping address.
Account & booking data: booking details, vehicle type, service dates, delivery addresses, special handling instructions.
Payment data: card/transaction reference, billing details (note: full card numbers are processed by our payment provider and are not stored on our systems).
Operational & logistics data: GPS/location of shipments, temperature logs, chain‑of‑custody records, proof of delivery (signatures, photos).
Legal bases for processing
We rely on the lawful bases relevant under applicable laws (for example: consent, performance of a contract/ documentation, legal obligation, legitimate interests). Typical examples:
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Contract: to provide refrigerated transport and fulfil bookings.
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Legal compliance: to retain records required by tax or transport law.
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Consent: for marketing communications and optional cookies where required.
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Legitimate interests: to operate, improve, and secure our services (balanced against individual rights).
Why we process data (purposes)
We process personal data to:
Provide and manage our refrigerated transport services and bookings.
Process payments and invoices.
Monitor and report temperature and delivery performance for cold‑chain compliance.
Communicate with customers about bookings, incidents, or service updates.
Improve our website, services, and safety procedures.
Meet legal or regulatory obligations (e.g., customs, tax, safety reporting).
Cookies and tracking
We use cookies and similar technologies to run the website and improve user experience. We classify cookies as:
Essential: required for basic site operation and booking functionality.
Functional: remember preferences and booking details.
Analytics: aggregate usage data to improve the site.
Marketing: for third‑party advertising or remarketing (used only with consent where required).
A cookie banner on first visit lets you set preferences and withdraw consent for non‑essential cookies.
Sharing and processors
We share personal data only where necessary and with trusted providers that act as processors under contract:
Payment processors (payments, invoicing).
Cloud & hosting providers (website, storage, backups).
TMS & telematics providers (route management, GPS, temperature monitoring).
Analytics & marketing platforms (with consent).
Legal & professional advisors (for compliance or dispute resolution).
Where we transfer data outside the UAE, we use appropriate safeguards (standard contractual clauses, adequacy mechanisms, or other lawful grounds) to protect your personal data.
Your rights
Depending on applicable law, you may have the right to:
Access your personal data.
Correct inaccurate or incomplete data.
Request erasure (right to be forgotten) subject to legal limits.
Restrict processing.
Object to processing (including direct marketing).
Request portability of data you provided.
Withdraw consent where processing is based on consent.
To exercise your rights, contact: privacy@rjslogistics.ae. We will respond within applicable statutory timescales.
Security
We use technical and organisational measures to protect data: encrypted backups, HTTPS, access controls, employee training, incident response procedures, and regular security reviews. While we strive to protect data, no system is completely secure—if a breach occurs that poses a high risk, we will notify affected individuals and authorities consistent with law.